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发表于 2010-12-11 16:34:00
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<div id="textstyle_926214"><strong>桂林漓江大瀑布饭店的服务</strong>
<div style=" ADDING-RIGHT: 3px; MARGIN-TOP: 20px; PADDING-LEFT: 3px; FONT-SIZE: 10pt; OVERFLOW-X: hidden; PADDING-BOTTOM: 3px; WIDTH: 97%; TEXT-INDENT: 24px; LINE-HEIGHT: 22px; PADDING-TOP: 3px; HEIGHT: 150px;"><div id="textstyle_901301"><p><font size="4"><strong>隔音太差 这家酒店位置很好,但房间设施远不及五星级水准,特别是隔音太差,情侣们要小心了,酒店与想象中有差距,咖啡吧的服务生服务技巧有待提高,当着其他客人的面为埋单客人报出消费的金额,让埋单的朋友感觉不是特别好。酒店客房很潮湿,特别是朝中堂的房间,设施陈旧,所有房间有股发霉的味道,被褥潮湿,上网速度慢,象蜗牛。 服务态度差,象大爷。 房间不卫生,有。。。 服务极差,前台接待看到同胞根本不理不睬。但见到洋人又极其殷勤,不知他们是怎样管理的?与曾经入住的其他国内五星级酒店相比,硬件设施一般,行政楼层的服务应该继续改进,赠送的欢迎水果快坏了,客人还在用早餐,竟然就开始收拾餐具(理由快到十点了),五星级的酒店行政楼层不可以等到客人都结束后再整理吗?房间一般,除了晚上的瀑布表演有点特色,其他就没什么了,感觉性价比不高!结账和国内外其他高级酒店对比还是明显不足,需要客人等候查完房才给开票放行,有点当客人是贼的感觉,很不爽,一般客人都有信用卡结账,可以问客人是否有客房消费,没有就应该让客人走,就算有不诚实的客人,也可以根据信用卡追索,不必让客人等待查房,浪费时间。</strong></font></p><strong><font size="4"><p><strong><font size="5">酒店旅游部的服务不到位,对周边环境不熟悉,游客向他们问一些周边知名景点的开放时间竟然不知道,想去著名的金龙寨、小南国吃饭,咨询旅游部的人员也被告知不知道,要客人买地图自己找。结果客人自己出去找,走路过去不到十分钟就找到了。这种服务态度真是让人无语!酒店客房内电源插座太少,没法充电,房间不通风,空气较差,</font></strong><span style="FONT-SIZE: 12pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'times new roman'; mso-hansi-font-family: 'times new roman'; mso-bidi-font-family: 'times new roman'; mso-font-kerning: 1.0pt; mso-ansi-language: en-us; mso-fareast-language: zh-cn; mso-bidi-language: ar-sa;"><strong><font size="5">非吸烟房和楼层的烟味除不掉,天气不好时还会有一种霉味,一点儿都不像5星级酒店,是我住过最差的,设施陈旧,服务也很一般,楼道和房间都有发霉的味道,床单潮潮的,冷死了。还说是桂林最好的,性价比太差。</font></strong><span style="FONT-SIZE: 12pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'times new roman'; mso-hansi-font-family: 'times new roman'; mso-bidi-font-family: 'times new roman'; mso-font-kerning: 1.0pt; mso-ansi-language: en-us; mso-fareast-language: zh-cn; mso-bidi-language: ar-sa;"><strong><font size="5">客房服务员</font></strong><span style="FONT-SIZE: 12pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'times new roman'; mso-hansi-font-family: 'times new roman'; mso-bidi-font-family: 'times new roman'; mso-font-kerning: 1.0pt; mso-ansi-language: en-us; mso-fareast-language: zh-cn; mso-bidi-language: ar-sa;"><strong><font size="5">送东西上房间的速度有点慢,<span style="FONT-SIZE: 10.5pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'times new roman'; mso-hansi-font-family: 'times new roman'; mso-bidi-font-family: 'times new roman'; mso-font-kerning: 1.0pt; mso-ansi-language: en-us; mso-fareast-language: zh-cn; mso-bidi-language: ar-sa;">硬件完全都不符合</span><span lang="EN-US" style="FONT-SIZE: 10.5pt; FONT-FAMILY: 'times new roman'; mso-font-kerning: 1.0pt; mso-ansi-language: en-us; mso-fareast-language: zh-cn; mso-bidi-language: ar-sa; mso-fareast-font-family: 宋体;">5</span><span style="FONT-SIZE: 10.5pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'times new roman'; mso-hansi-font-family: 'times new roman'; mso-bidi-font-family: 'times new roman'; mso-font-kerning: 1.0pt; mso-ansi-language: en-us; mso-fareast-language: zh-cn; mso-bidi-language: ar-sa;">星要求,餐厅地毯一直有种味道。房间内的细软物品也不显档次。</span></font></strong><span lang="EN-US" style="FONT-SIZE: 10.5pt; FONT-FAMILY: 'times new roman'; mso-font-kerning: 1.0pt; mso-ansi-language: en-us; mso-fareast-language: zh-cn; mso-bidi-language: ar-sa; mso-fareast-font-family: 宋体;"><br/></span><span style="FONT-SIZE: 10.5pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'times new roman'; mso-hansi-font-family: 'times new roman'; mso-bidi-font-family: 'times new roman'; mso-font-kerning: 1.0pt; mso-ansi-language: en-us; mso-fareast-language: zh-cn; mso-bidi-language: ar-sa;"><strong><font size="5">软件方面,餐厅服务也不够到位。男士吸完烟后没有及时换烟缸。大厅里值班经理等很久都没有出来,想要咨询点事情真是难!!</font></strong></span><span lang="EN-US" style="FONT-SIZE: 10.5pt; FONT-FAMILY: 'times new roman'; mso-font-kerning: 1.0pt; mso-ansi-language: en-us; mso-fareast-language: zh-cn; mso-bidi-language: ar-sa; mso-fareast-font-family: 宋体;"><br style="mso-special-character: line-break;"/><span style="FONT-SIZE: 12pt; FONT-FAMILY: 宋体; mso-hansi-font-family: 'times new roman'; mso-bidi-font-family: 'times new roman'; mso-font-kerning: 1.0pt; mso-ansi-language: en-us; mso-fareast-language: zh-cn; mso-bidi-language: ar-sa; mso-bidi-font-size: 10.0pt;"><strong><font size="5">我们都反映餐厅摆台不美观,餐的出品不精致,让人觉得没有食欲(特别是用餐比较多的会议);会议的菜单希没有当地特色的菜(五星级的菜都大同小异,想吃出家的感觉是否可以尝试做些家常菜);<span lang="EN-US">2</span>、另外服务人员还有增强服务意识(笑容、热情、态度),提高语言技巧,培养推销意识。</font></strong></span></span></span></span></span></p><p><span style="FONT-SIZE: 12pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'times new roman'; mso-hansi-font-family: 'times new roman'; mso-bidi-font-family: 'times new roman'; mso-font-kerning: 1.0pt; mso-ansi-language: en-us; mso-fareast-language: zh-cn; mso-bidi-language: ar-sa;"><span style="FONT-SIZE: 12pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'times new roman'; mso-hansi-font-family: 'times new roman'; mso-bidi-font-family: 'times new roman'; mso-font-kerning: 1.0pt; mso-ansi-language: en-us; mso-fareast-language: zh-cn; mso-bidi-language: ar-sa;"><span style="FONT-SIZE: 12pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'times new roman'; mso-hansi-font-family: 'times new roman'; mso-bidi-font-family: 'times new roman'; mso-font-kerning: 1.0pt; mso-ansi-language: en-us; mso-fareast-language: zh-cn; mso-bidi-language: ar-sa;"><span lang="EN-US" style="FONT-SIZE: 10.5pt; FONT-FAMILY: 'times new roman'; mso-font-kerning: 1.0pt; mso-ansi-language: en-us; mso-fareast-language: zh-cn; mso-bidi-language: ar-sa; mso-fareast-font-family: 宋体;"><span style="FONT-SIZE: 12pt; FONT-FAMILY: 宋体; mso-hansi-font-family: 'times new roman'; mso-bidi-font-family: 'times new roman'; mso-font-kerning: 1.0pt; mso-ansi-language: en-us; mso-fareast-language: zh-cn; mso-bidi-language: ar-sa; mso-bidi-font-size: 10.0pt;"></span><font size="3"><strong><font size="5">酒店只要到入住率高时或会议多的时候就乱的很,暴露一大堆问题</font>。</strong></font><br style="mso-special-character: line-break;"/></span></span></span></span></p></font></strong></div></div></div><br/> |
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